the post-institutional  learning space

Design Thinking Basics is an introduction to methodologies and processes for personal or business

What is a Trend? a Hype? a Fad? how can I detect, understand and use trends professionally? All the methods and tools.

Tools and methods to understand consumer habits, behaviours and preferences and plan sales and marketing strategies

Business design at the company or enterprise level to outline ideas and business models, understand opportunities and generate monetization strategies.

Current and Future Trends Analysis Bootcamp that will help your company plan present and future strategies in the short, medium and long term. Navigate the uncertainty of the market but in an informed and strategic way

Analysis, design and redesign of current and future value propositions for existing or new products and services on the market, detection of errors in the implementation or contribution of value, detection of unexploited opportunities.

Analysis and design of new business models, optimization of current ones or detection of new resources.

Aimed at companies interested in developing sub-brands, spin-offs, new lines or families of products or investing in new businesses. It provides tools for analysis and measurement of viability and opportunity scenarios.

A new way of understanding your clients, segmenting them by preferences and lifestyle to best engage and keep them with you

Service Design Program oriented to companies that want to improve or design profitable user-centered services with analysis and design methods applied to the design of the store experience, web, customer service, and sales and exhibition spaces.

How to apply gamification to your internal processes, services, and even work meetings? Turn your processes into agile and enjoyable activities while increasing your productivity.

Design of Acquisition and Customer Service strategies based on the design of services, which allow the maintenance and loyalty of different segments.

Customer Journey Mapping as one of the key tools to understand any process and design experiences and services.

Analysis, Prototyping and Testing of new Services before being launched on the market, implementation tests and quality of service. Measurement of efficiency and profitability of services.

Service Design introduction to the creative process of service innovation using HCD methodologies