the post-institutional  learning space

A new way of understanding your clients, segmenting them by preferences and lifestyle to best engage and keep them with you

Service Design Program oriented to companies that want to improve or design profitable user-centered services with analysis and design methods applied to the design of the store experience, web, customer service, and sales and exhibition spaces.

We help organizations to add to their architectural and urban projects a human-centered design

Customer Journey Mapping as one of the key tools to understand any process and design experiences and services.

Analysis, Prototyping and Testing of new Services before being launched on the market, implementation tests and quality of service. Measurement of efficiency and profitability of services.

How to design products and services that match real human needs and expectations? HCD puts people and not technology in the center.

Design of Acquisition and Customer Service strategies based on the design of services, which allow the maintenance and loyalty of different segments.

For organizations and government entities interested in generating innovation with social impact through their projects or organizations that seek to understand how to innovate internally

Analysis, design and redesign of current and future value propositions for existing or new products and services on the market, detection of errors in the implementation or contribution of value, detection of unexploited opportunities.

Service Design introduction to the creative process of service innovation using HCD methodologies