the post-institutional  learning space

A new way of understanding your clients, segmenting them by preferences and lifestyle to best engage and keep them with you

What is a Trend? a Hype? a Fad? how can I detect, understand and use trends professionally? All the methods and tools.

Tools and methods to understand consumer habits, behaviours and preferences and plan sales and marketing strategies

Design Thinking applied to Sales processes, Account Planning and Customer Tracking.

Current and Future Trends Analysis Bootcamp that will help your company plan present and future strategies in the short, medium and long term. Navigate the uncertainty of the market but in an informed and strategic way

Design Thinking and Lean applied to the design and implementation of Marketing strategies at all levels. Analysis of channels, customer key points and segmentation by tribes.

Analysis, design and redesign of current and future value propositions for existing or new products and services on the market, detection of errors in the implementation or contribution of value, detection of unexploited opportunities.

Service Design introduction to the creative process of service innovation using HCD methodologies

How to design products and services that match real human needs and expectations? HCD puts people and not technology in the center.

Service Design Program oriented to companies that want to improve or design profitable user-centered services with analysis and design methods applied to the design of the store experience, web, customer service, and sales and exhibition spaces.

How to apply gamification to your internal processes, services, and even work meetings? Turn your processes into agile and enjoyable activities while increasing your productivity.

Design of Acquisition and Customer Service strategies based on the design of services, which allow the maintenance and loyalty of different segments.

For organizations and government entities interested in generating innovation with social impact through their projects or organizations that seek to understand how to innovate internally

Customer Journey Mapping as one of the key tools to understand any process and design experiences and services.

Analysis, Prototyping and Testing of new Services before being launched on the market, implementation tests and quality of service. Measurement of efficiency and profitability of services.

Program for building a positive work culture within companies, to renew motivation in teams and help staff find a balance between life and work.